Last Updated: 15/8/2025

At GRS, we take pride in delivering services that drive results and satisfaction. However, due to the nature of digital services and time-based consulting, we apply the following transparent and fair refund policy:

1. Non-Refundable Services

The following services are non-refundable once initiated:

• Virtual assistant hours
• eCommerce account management
• Custom strategy sessions
• Ad campaign setups
• One-time optimizations or consultations
• Platform integrations and automation setup

This is due to the manual hours, tools, and resources deployed upon activation.

2. Eligibility for Partial Refunds

Partial refunds may be considered under these conditions:

• You cancel within the first 3 days of service AND no major deliverables were completed
• There was a billing error on our side
• The agreed-upon scope was never started (due to internal issues on our end)

Requests must be submitted in writing to [email protected] with supporting context.

3. Disputed Charges

If you believe you were charged incorrectly or did not authorize a payment, contact us within 7 days of the charge. We will investigate and respond within 3 business days.

Chargebacks initiated without first contacting us may result in account suspension and blocked access to future services.

4. Refund Processing

Approved refunds will be processed within 10 business days via the original payment method (bank transfer, Payoneer, etc.).

5. Service Guarantees

While we strive to meet KPIs and growth goals, no agency can legally guarantee platform outcomes (sales, traffic, or account reinstatements), especially given the evolving nature of marketplaces like eBay, Amazon, or Etsy.

Our team, however, remains committed to solving issues, adjusting strategies, and supporting you every step of the way.

Contact for Refund Support

📩 [email protected]
📞 +92 306 8390639
📍 GRS HQ: Basement Hall, Plaza 19, Street 16, Spring North Commercial, Phase VII, Bahria Town, Rawalpindi, Pakistan